Hotel Policies

Check In:

3:00 pm

Early Check In:

With no additional cost if your entry is before the Check In time.

Guarantee Policy:

At the moment of reservation, a credit card will be requested as a guarantee in case of No – show.
Upon arrival, guests are requested to provide a guarantee either in cash or credit card, which will be associated to your stay and will be released upon Check Out.

Important information: It is necessary to consider that some banks may take up to 72 hours to release a withholding and up to 5 days if the payment of your stay is made with a different card than the guarantee.

People per room:

Up to one 7-year old child is allowed with no cost, sharing the room with the parents.
Rate for a sofa bed: USD50 per night.

Exchange rate:

Our dollar will be calculated based on the exchange rate existing upon Check In, established by the Hotel.

Cancellation Policies:

Only individual cancellations will be accepted via mail 48 hours prior to the arrival date, otherwise there will be a charge for one night.
Cancellations or changes in the reservation must carried out through the same via they were requested.

Arrival Policies:

ll guests (children and adults) must present their identification (identity card or passport) when Checking In, otherwise they will be unable to register.
You will be requested a pre – authorization for the totality of your stay (accommodation and extras, according to every case) which may be paid in cash or credit card.

Check Out:

12:00 pm (midday)

Late Check Out:

If the guest leaves the room after the established time (midday), 50% of the daily rate will be charged in the exit is up to 4:00 pm or the full day will be charged if the exit is after that time.

No-Show Policies:

If the guest fails to arrive the day of the Check In, one night of accommodation will be charged.

Taxes:

Values are applied 19% IVA (tax) nevertheless, foreign guests non - resident in Chile, who pay in dollars or international credit cards and present their migration card and passport upon Check In will be exempted to pay this tax.

Transportation Service:

For requests please send an email to reservas@traslasal.cl.
Service not included in the room’s rate.

Non – Smoking Hotel:

USD250 fine for violation of Law N° 20.660, existing in Chile.

Pets:

Pets have become a part of our families, therefore travelling with them is a common thing.
From now on, pets are welcomed in our Hotels (please contact us to know more about terms, conditions and fees).

See conditions

Our accepted methods of payment:

Credit card, debit card and cash, in local currency or dollars.

Group Reservations:

For reservations of 10 or more rooms, please contact us to the following email address:
ventas@plazaelbosque.cl

Special Requests:

Please contact reservas@plazaelbosque.cl

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